Exchange and return policy:
- Replacement and refund are the guaranteed right of all our customers, and it includes all the products that we offer on our store.
- All products offered on our store are subject to the exchange and return policy in accordance with the terms and conditions stipulated on this page.
- It is possible to return or exchange if the product is in the same original condition when purchased and wrapped in the original packaging.
- Return within three (3) days and exchange within seven (7) days from the date of purchase.
- Please contact us via the Contact Us page or via our phone numbers in order to request a return or exchange.
- Please photograph the product and send it with specifying the city, address and order number to be replaced with another product in case the product is spoiled or has a specific defect, or is not used as agreed upon.
- The amount is fully refunded to the customer in the event that the product he received was completely different from the product description on the product page on our website.
- We are not responsible for any expectations of the use of products by the customer that we did not mention on the product page on our website.
- 30 percent or a value of not less than 25 dirhams will be deducted if the customer does not want the product and it has no defect or any problem mentioned.